We are an online store and we prefer to communicate via email. Email is by far the fastest way to communicate with any member of our team since we screen and triage our severs 24/7.
If you experienced difficulties with an order or need to initiate a return, please include your order number when contacting us. If you received an item as a gift and/or do have an order number, please send us the delivery address for the order or as much information as possible in order to help you faster.
We also understand that there are times and situations that call for paper-based communications, we love receiving old-fashioned letters as well (who doesn't...?).
555 Massachusetts Ave NW
Washington DC 20001